Friday, December 5, 2008
It is great to be king.
It really is great to be king. At the very least no one criticises you to your face, and at best you get a chance to put ideas, and visions into effect. There probably is no greater industry than food service that allows such lattitude to be creative. It can come from the obvious such as food preparation, and presentation. It also can come from marketing your services. I am just beginning to realize how great a tool it is to get what you do out to the people you serve. In this case I am talking about our residents and thier families. I am convinced that what is prepared and served here @ Orchard View Manor is consistently great. I know it, my staff knows it, but do the residents and thier family members know it. I have a saying, you are only as good as your last meal. So put your heart into it. Serving something less than what was expected opens you up for critisism for the entire day. If you buy into this concept, then the rest is easy. Now what you have to do is market this approach to every one. If your nursing home has a monthly newsletter, take the time to put an article in it. Tell the readers what you are doing with food, write about special functions. Keep hammering away at what a wonderful food service operation you run. Be persistent. Put a recipe in the newsletter, could be as simple as a meatloaf. Family members love to be informed about what thier loved ones are eating. They want to be know what goes on behind the scenes. This is a great way to get the gospel out to them.
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